At Plushie Kingdom, we want you to love every plush toy you receive. If you’re not completely satisfied with your purchase, we offer the following refund policy: Eligibility for Refund Refunds are available for unused plush toys or items that are defective. Please contact us within 14 days of receiving your order for a full refund or exchange. Refund Process To request a refund, please provide your order number and reason for the refund. Our customer service team will review your request and process the refund within 5-7 business days. Partial Refunds If you’ve used or altered the plushie in any way, a partial refund may be offered based on the condition of the product. Your satisfaction is our top priority, and we strive to make your experience with Plushie Kingdom as enjoyable as your favorite game! Feel free to contact us if you have any concerns or questions.